Complaints and Appeals

Tigerlily Training is committed to providing a high-quality experience to all its clients, through its teaching and its range of professional services. It encourages a positive environment in which informal contact and feedback from learners is welcomed and where complaints can be dealt with effectively.

Tigerlily’s Complaints & Appeals Policy outlines the processes to be used when a learner, client or third party raises a concern about any issues relating to Tigerlily Training’s activities.

View our Complaints & Appeals Policy

If you prefer you can send us your complaint online.

Complete the form below and one of our team will get in touch - Please note our offices are open Mondays to Fridays 9am to 5.30pm

Name:

Email:

Phone:

Address:

Course Attended:

Date:

Please provide details of your Complaint or Appeal, including locations, events & issues involved:

How would you like this Compliant or Appeal to be resolved?:

Have you raised this issue informally? YES/NO If 'YES', please provide details of the outcome:

Case No. (if appealing against initial ruling):

Please note our phone lines are currently closed for staff training.

Opening hours:

Complaints and Appeals

If you prefer you can send us your complaint online.

Thank you! A member of our team will contact you shortly.